Hospitality-Driven Design and the Future of the Fan Experience

As we make decisions about the guest experience for teams, universities, cities and communities, designers of successful sports venues must think about this definition of hospitality. The hospitality experience starts long before fans arrive at the stadium, arena or ballpark on game day.

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Infographic Friday: Season Ticket Holder Satisfaction

It’s time for another edition of Infographic Friday. Today’s content comes to us from Turnkey Sports & Entertainment and it drives home one very specific yet important point – how much a customer’s overall satisfaction is impacted by the simple lack of knowing who to contact when they have an issue.

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Infographic Friday: The Customer Experience

It’s time for another edition of Infographic Friday. Today’s content comes to us from Revel Foundry regarding customer experience and loyalty. While this specific infographic is not sports-specific, I feel there are several key lessons that apply to the industry, especially around the live event experience as compared to at-home viewin

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