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Justin Cener said on July 11th, 2011 at 3:10 pm

All are great points and it makes me realize how often customer service departments at huge organizations are completely alienating their non-tech savvy customers. I often see commercials or product packaging with only an email address/website as contact info. Imagine the frustration for a “digital immigrant” when he/she is having problems with a product/service and can’t even get proper support.